Frequently Asked Questions

Standard shipping and handling is $9.95 USD per physical-product order. Digital products have no shipping charge. Optional Priority Processing costs an additional $14.95 and is not selected by default.

Once your order ships, we email the USPS or UniUni tracking number or tracking link to your checkout email address. Check your spam folder or contact support if you cannot find it.

Contact support with your order number, checkout email, and tracking number if available. For damage, provide photos if available and retain the packaging during review. We investigate with the carrier and arrange a replacement at no additional charge or a refund for confirmed lost or damaged orders. See our Shipping Policy.

Orders are processed within 1–2 business days before shipment. Carrier transit usually takes approximately 5 days after shipment via USPS or UniUni. These are estimates, not guaranteed delivery dates. We ship physical products within the United States only. See our Shipping Policy.

Priority Processing is an optional $14.95 add-on that moves your order toward the front of the warehouse processing line.

It affects warehouse handling only. It does not change how quickly the carrier transports or delivers your package.

Email [email protected] , call 844-895-1151 , or send a cancellation request from our Contact page

You can cancel at any time, for any reason. Cancellation fee: $0. See our Cancellation Policy. We confirm cancellation requests by email, normally within one business day.

No. A purchase marked “One-Time” is billed once for the total shown at checkout. Subscriptions are separate options where offered; review the recurring price and billing interval before authorizing one.

Email [email protected] or use our contact form. Include your checkout email and describe your request. See our Privacy Policy for verification and retention details.

You can request a refund within 30 days of your purchase receipt date, for any reason. You do not need to return the product.

Email [email protected] using the same email address used for your order.

We issue full refunds to the original payment method within 5 business days after receiving your request and locating your order. Your bank or payment provider may take additional time to display the credit. Opened, used, and unopened items are eligible. Restocking fees, RMA fees, and return postage are $0 because no return is required. See our Refund Policy.

Your purchase will appear under our billing descriptor:

If you do not recognize a charge matching this descriptor, call 844-895-1151 if you would like help. Our support team will help you identify the associated order. This does not limit your right to contact your card issuer. Contacting us first is optional. See Before You Dispute.

No. Home testing and monitoring products do not replace a professional diagnosis. Follow each device manufacturer’s instructions and warnings.

Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. Consult a physician before use if you are pregnant, nursing, taking medication, or have a medical condition.

Check the product label and product page for any identified manufacturer or distributor. A distributor is not necessarily the manufacturer. Contact support if manufacturer details or instructions are missing.

Review the individual product page and label for product-specific manufacturing and ingredient information.