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Customer Care

A simple, customer-friendly refund policy.

We want every customer to feel safe and confident when shopping with us.

Request a Refund Read the Policy
90-day request period Opened products eligible No RMA required
90-day period

Request a refund within 90 days of your purchase receipt date.

No RMA number

Contact our team directly with your order information.

Return only if requested

Do not ship anything back unless our support team instructs you.

Official Policy

Refund Policy

Please review the complete policy information below before submitting your request.

01

At Primo Health Shop , we want every customer to feel safe and confident buying from us. That is why our refund policy is simple and customer-friendly.

02

You may request a refund within 90 days of your purchase receipt date. Every refund request within this 90-day period is refunded in full, whether the product has been opened, used, or remains unopened.

03

You do not need to return the product. No RMA number is required

04

To request a refund, please contact our customer support team with your order details so we can locate your purchase and process your request.

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