Need Help With a Charge?
If you have a question about an order or charge, our support team can help locate your purchase and review the issue. Contacting us is optional and is not a condition of contacting your bank or card issuer.
This does not limit your right to contact your card issuer. You do not need our permission or a response from us to contact your card issuer.
Reach Us At
- Phone: 844-895-1151
- Email: [email protected]
How We Can Help
Primo Health Shop is committed to resolving customer concerns promptly and fairly. Our customer-support team is available Monday–Friday, 9 AM–5 PM Eastern Time.
Want a Refund?
We offer a 30-day refund policy. To request a refund, contact our support team or review our Refund Policy.
Unrecognized Charge Labeled [ADD VERIFIED BILLING DESCRIPTOR]?
Your card statement will show the billing descriptor [ADD VERIFIED BILLING DESCRIPTOR] for purchases from [ADD VERIFIED LEGAL COMPANY NAME], the company operating Primo Health Shop. Contact our support team and we will locate the transaction, explain the charge, and correct any confirmed error promptly.
Unhappy With a Product?
Contact us within 30 days of your purchase and we will refund you in full under our Refund Policy. No return is required.
You may contact your bank or card issuer directly about an unrecognized charge or dispute. We will respond to any issuer inquiry with the applicable order details, transaction records, and customer correspondence. You are not required to contact us first.